Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to be satisfied with your experience and will address any quality concerns immediately.
1
Contact Support
Email our team within 7 days of receiving your order if there is an issue with your coffee or merchandise.
2
Provide Details
Include your order number and a brief description (with photos if applicable) of the damaged or incorrect item.
3
Evaluation
Our quality control team will review your request and determine if a replacement or credit is appropriate.
4
Resolution
Approved replacements will be shipped at no cost, or a store credit will be issued to your account.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing